Technology has for some time now revolutionised the way we shop but owners, developers and retailers themselves have not necessarily fully embraced the potential of harnessing the power of technology to enhance the customer experience and drive additional sales and loyalty.
Milligan and Living PlanIT have been collaborating closely for over a decade and recently formed a strategic alliance, PlanIT Retail; continuing our mission to harness technology and create smarter retail solutions.
Technology at The Mailbox
Harnessing technology to really enhance customer experience
Embracing the connected customer, personalising their experience and providing end-to-end engagement
Truly understanding them and delivering what they want, when they want
The Mailbox App
An intelligent app, which asks for your preferences and learns from your actions
Developing a deep and rich understanding of customers
Creating the ability to offer genuinely bespoke content, offers and overall service
Driving loyalty and spend
We can identify our most valuable customers
Get to know their spending habits and preferences
Offer personalised rewards to customers
Loyalty scheme built into the full retail experience, overcoming barriers and friction
Technology has helped future-proof the building and brand, ensuring it can stay competitive
The Mailbox will become a truly intelligent space understanding who is in it, what they are up to and even what they are likely to do next
This is the luxury shopping experience people will come to expect
London City Airport
Working with Living PlanIT at London City Airport the focus was making the airport more user friendly and enhancing the customer journey.
“LCY partnered with Milligan, Living PlanIT and the UK Technology Strategy Board to explore how the emergent Internet of Things could be used to facilitate and improve passenger flows.” Declan Collier, CEO at LCY, International Airport Review, 2016.
As a result of working together on the projects, Milligan and Living PlanIT received a £0.8m grant from the UK Government, now Innovate UK.
Milligan and Living PlanIT have recently launched an innovation fund with the intention of raising a further £10m from industry partners and investors.