Milligan Our Case studies

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Case Study

Camden Lock Market

In October 2011 Camden Lock Market was acquired by Milligan and Brockton Capital.

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Case Study

London City Airport

Milligan undertook a comprehensive commercial review including a brand assessment and a master planning exercise to expand passenger throughput to over 3.7 million.

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Case Study

Manchester Airport

Milligan worked alongside Manchester Airport's commercial team for 6 years, developing and managing the airport’s retail business. The airport is the third largest in the UK.

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Case Study

Barreiro Retail Planet, Portugal

Milligan entered the Portuguese market with our development, Barreiro Retail Planet.

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Case Study

MetQuarter Liverpool

Milligan's first retail development, the award winning Metquarter, is Liverpool's answer to Bond Street.

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Case Study

Center Parcs UK

In Partnership with Blackstone, Milligan worked alongside the Center Parcs management team to develop a strategic business plan to maximise income generation from food, beverage, and retail outlets within each of the four parcs.

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Case Study

Maremagnum, Barcelona

We co-invested and undertook a €14 million refurbishment which transformed Maremagnum into a respected and exciting retail lifestyle destination.

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Camden Lock Market

Mar 15, 2019

Role: Owner/developer
Status: Fully operating asset
Uses: Retail and markets; events; public realm

During Milligan’s three-year ownership of Camden Lock Market, we greatly improved the appearance, operation, management and F&B offer resulting in a market which now appeals to locals and visitors alike.

We believed that there was huge potential for a sympathetic redesign and redevelopment of the site, retaining its best and original features and developing its tenant mix. In order to increase the local appeal, we launched an innovative night market concept and ongoing events programme which proved hugely popular as average visitor numbers increased by an impressive 38% during those events.
Results:

  • Average 120,000 unique visitors per week and 7.8 million total visits per year
  • NPS scores of 69 
  • Peak hourly visitors on site c7,000 in summer
  • The Christmas night markets highlighted the success of the targeting of locals as international visitors were just 13% compared to 20-25% on average at this time of year

London City Airport

Mar 15, 2019

Role: Strategic advisor and provider of Smart Airport technology platform (with Living PlanIT)
Status: Fully operating airport
Uses: Retail; F&B (non-aeronautical revenues)

Milligan spent four years as a strategic advisor to London City Airport, responsible for managing and driving non-aeronautical revenues. Commercial activity included managing over a dozen tender processes spanning food and beverage, specialist retailers, transition of duty-free operators, currency exchange and CTN agreements.

As part of the role, Milligan developed the brand partnership programme to enhance the passenger journey whilst driving additional revenue streams. This programme led to the successful launch of the “Bloomberg Hub” at London City Airport, the biggest single marketing initiative ever implemented by Bloomberg.

In 2014, Milligan and Living PlanIT led an innovative pilot project funded by the Technology Strategy board to develop the world’s first “smart airport experience” at London City Airport, enhancing customer experience, airport operations, communications and security by deploying Living PlanIT’s Urban Operating System™.

Manchester Airport

Mar 15, 2019

Role: Strategic advisors and leasing consultants
Status: Fully operating
Uses: Retail and F&B

In 2005, Milligan was appointed partner to the Manchester Airport Group to work with their in‐house team to manage and drive non‐aeronautical revenues at Manchester Airport. At the time, 20 million passengers flew in and out of Manchester Airport’s three terminals. 

Following considerable research into the needs and mindsets of the customer we recognised that for shops and restaurants in airports to work successfully, passengers must be in a relaxed state of mind, feeling as though they have enough leisure time. The team went on to carry out a £50 million redevelopment of Terminal 1 taking customers straight through check‐in, an updated and improved security area into a new welcoming, innovative and comfortable airside space, which was completed in July 2009.

The £14 million Terminal 2 enhancement works completed in Summer 2009 and included the new Biza as well as Brodericks Love Coffee, a brand new, locally run concept, WHS Books, Dixons, a large new food and bar area with Burger King as well as Soho Coffee and the Real Food Company.

The retail and catering offer were specifically selected in response to passenger feedback and included a department store called Attitude selling brands including Hugo Boss, Escada, Hilfiger, Kenneth Cole, Burberry and Bally. Other new stores included Kurt Geiger, Mango, Fat Face and Monsoon which joined the existing Accessorize, Dixons, Starbucks, Body Shop, Tie Rack and WHS Books.

Barreiro Retail Planet, Portugal

Mar 15, 2019

Role: Developer
Status: Fully operating asset
Uses: Retail and F&B

Milligan entered the Portuguese market, making our stamp in Europe, with Barreiro Retail Planet.

The scheme opened in November 2010 in Greater Lisbon to rave reviews and record opening sales. Barreiro was an innovative retail concept bringing together both retail park and shopping centre formats.

Results:

  • Within the first year Barreiro was 97% let and despite challenging economic conditions the performance of the centre stayed on target
  • There were 50,000 shoppers who flocked to the weekday opening and key tenants reported that it had the best opening sales in 10 years

MetQuarter Liverpool

Mar 15, 2019

Role: Developer
Status: Fully operating asset
Uses: Retail and F&B

Milligan’s first retail development, the award winning Metquarter, is Liverpool’s answer to Bond Street. The Metquarter is housed in the old post office building in the centre of the city and it opened in 2006, as a leader in the urban regeneration of Liverpool. 39 of the 40 tenants were brand new to the city. 

Our research showed that Liverpool was poorly served by retail outlets with few international brands meaning that much of the money in the city was going elsewhere. We carried out a complete redevelopment of the 140,000 sq ft space.

The Metquarter brands represent a diverse mix of independent and prestigious retailers and currently plays host to brands such as MAC, Kurt Gieger, Jack Wills, Jo Malone, Hugo Boss and Gieves and Hawkes.

Results:

  • Metquarter was sold in 2007 for over £85 million achieving a significant return for itself and its investors

Center Parcs UK

Mar 15, 2019

Role: Leasing Consultants
Status: Fully operating parks across the UK
Uses: Retail and F&B

In Partnership with Blackstone, Milligan worked alongside the Center Parcs management team to develop a strategic business plan to maximise income generation from food, beverage, and retail outlets within all of the four Center Parcs that were open at the time.

The retail and F&B offer, was mainly in house but we developed it to become far more aligned to consumer needs following the introduction of recognisable brands and a much-improved product mix.

Center Parcs UK opened its sixth woodland holiday destination at Longford Forest, Ireland in 2019.

Results:

  • Our work at Center Parcs contributed towards a substantial reduction in working capital and to a growth in sales

Maremagnum, Barcelona

Mar 15, 2019

Role: Investor and developer
Status: Fully operating asset in Spain
Uses: Retail and F&B

Milligan co-invested and undertook a €14 million refurbishment which transformed Maremagnum into a respected and exciting retail lifestyle destination.

In 2005 Maremagnum was a failing centre anchored by leisure and F&B and attracting tourists only. Milligan saw an opportunity to make Maremagnum a destination for the people of Barcelona, as well as the tourists. We conducted in-depth research, using focus groups, and regular incepts studies by Ipsos. We then transformed the tenant mix into a retail led scheme, including Mango, Adolfo Domigues, H&M, Jack and Jones and Pull and Bear.

The entrance was improved creating better access to the first floor and we created Centre Analyser – a sales recording system which we shared with tenants to improve performance and participation in marketing activity.

Results:

  • When Maremagnum sold in 2007 for a landmark €122M it created over €50M in value
  • 87% of locals questioned felt that the changes to Maremagnum meant it was a ‘better place to shop and spend time’
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